your first visit

Your First Visit

Complimentary Consultation

At your first visit to Piedmont Orthodontic Associates, Dr. Gardner will do a thorough examination and explain his diagnosis and treatment recommendations for your particular case in detail. You will learn exactly why orthodontic treatment is important for the health, integrity, and harmony of your teeth and face. Photographs will be taken, and you will view a short informative video about orthodontic treatment. This informative consultation visit is provided to you at no cost; however, you will receive a detailed cost analysis for your treatment, which will include the many payment options available for your particular case.

Prior to beginning active orthodontic treatment, diagnostic records are necessary to determine the best course of treatment. Complete diagnostic records typically include plaster study models of the teeth, additional photos of the patient's face and teeth, and x-rays. This information is used to develop a customized treatment plan for your particular case. These records are also helpful in tracking the progress of treatment as the teeth move during orthodontic care.

Regular Appointments

Following your consultation and records appointments, you are ready to have your braces/appliances placed. This appointment should take approximately 2 to 3 hours. Then you will see us at regular intervals usually every 4 to 8 weeks for an adjustment, which usually takes 20 to 40 minutes. Because we understand the importance of being away from school/work the least amount of time, we offer appointments beginning at 7:30 AM. Patients are seen by appointment only. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us as soon as possible.

Payment & Office Policies


The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We have several payment plans to suit different budgets. We work hard to make orthodontics affordable for everyone.


In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a five percent discount. This discount does not apply to phase I treatment.
  • When a patient has full orthodontic treatment at this office, all immediate family members that go into full orthodontic treatment receive a five percent family discount regardless of when their treatment is initiated (no other discounts apply).
  • We offer a variety of payment plans to fit your individual needs, which includes flexible arrangements that could extend your payments over a period of months.
  • For your convenience, we accept payment by Visa, Mastercard, Discover, and American Express.
  • We also offer automatic bank draft and automatic credit card drafts if you choose the monthly pay plans, but don't want to be bothered with writing a check each month.


We will file and accept payment from your orthodontic insurance company. You will be responsible for the remaining balance.

Convenient Online Services

We know how busy you are. That's why we're committed to providing you superior, leading-edge service. With our secure online service you will be able to:

  • View your appointment and account information any time;
  • Sign up for email or text appointment reminders;
  • Check your payment history and see current charges;

Print out flex spending reimbursement and tax receipts.

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Spartanburg: 864-585-8709

319 North Pine Street, Suite 5, Spartanburg SC 29302

Roebuck: 864-641-6245

4385 South Church Street Ext., Roebuck SC 29376

Piedmont Orthodontic Associates provides quality orthodontics for children, teens, and adults in Spartanburg, SC and the surrounding areas. Dr. Ernest Gardner, Jr. specializes in orthodontics, offering Invisalign as well as traditional braces. Contact Piedmont Orthodontic Associates to schedule your complimentary orthodontic consultation.

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